zet baj Privacy Policy
Your personal information is very important to us. This document describes how zet baj collects your information, how it is used, and what steps we take to keep your information secure.
Table of Contents
Introduction and Applicability
zet baj is an online gaming and betting platform that provides services to Bangladeshi users. This Privacy Policy ("Policy") applies to all individuals who use zet baj's website and applications. By accessing this website or creating an account, you are considered to have accepted all the terms of this Policy.
This Policy is an integral part of our Terms and Conditions. Reading both documents together will give you a clear understanding of the complete legal framework governing your relationship with zet baj.
This Policy is available in both English and Bengali. In the event of any interpretive dispute, the Bengali version will be considered authoritative.
Data Collection
zet baj collects user information in various ways. The types of information collected and the methods of collection are described in detail below.
2.1 Information Provided Directly
This includes information you provide yourself during account registration, deposits or when contacting us:
- Full name and date of birth
- Mobile number and email address
- Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)
- National ID card or passport information for identity verification
- Login credentials — username and password
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device type (Android or iOS)
- Browser type and operating system version
- Session duration and navigation patterns
- Transaction history and gaming activity
- Cookie and local storage data (details in Section 6)
2.3 Information Received from Third Parties
Some information may reach us through payment processors or identity verification services. In such cases, we collect only the necessary information and no additional data is stored.
Purpose of Data Use
Collected information is used for specific, defined and lawful purposes. The main purposes for which zet baj uses data are:
- Creating and managing accounts
- Processing deposit and withdrawal transactions securely
- Preventing fraud, money laundering and other illegal activities
- Providing customer service and technical support
- Analysing user experience to improve platform performance
- Maintaining compliance with applicable laws and regulations
- Managing the VIP programme and cashback benefits
- Maintaining system security and preventing unauthorised access
Your information will not be used beyond the purposes listed above. If it becomes necessary to use your information for a new purpose, we will notify you in advance and obtain your consent where required.
Data Storage and Security
zet baj adopts industry-standard technical and administrative measures to protect user information. The key components of our security framework are described below.
4.1 Technical Security
- All communications are secured through SSL/TLS encryption
- Sensitive data (passwords, payment information) is stored in encrypted form
- Firewall and intrusion detection systems are active
- Regular security audits and vulnerability assessments are conducted
4.2 Data Retention Period
Your information will be stored for as long as your account remains active or as required to meet legal obligations. After an account is closed, certain information may be retained for a period determined by applicable law and will then be securely deleted.
In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable regulations.
Sharing Data with Third Parties
zet baj does not sell your personal information or transfer it to third parties for commercial purposes. However, data may be shared in the following limited and specific circumstances:
- Payment Processors: Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay or bank transfer.
- Game Providers: Game providers such as Pragmatic Play, Evolution, JILI and PG Soft may process limited data related to gameplay.
- Identity Verification Services: Only the necessary information is shared with authorised third parties for KYC (Know Your Customer) verification.
- Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement authority.
Third-party service providers working with us are bound by data confidentiality agreements and are required to use the information they receive only for specified purposes.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the zet baj website. These are small text files stored in your browser or on your device.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Help remember your preferences (language, theme).
- Analytical Cookies: Used to analyse website usage and improve services.
6.2 Cookie Control
You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform. Most modern browsers include options for managing cookies.
User Rights
As a zet baj user, you have the following rights over your own information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — however, where legal obligations exist, it may not be possible to delete all information.
- Right to Restrict Processing: The right to request that use of your information be limited in certain circumstances.
- Right to Portability: The right to receive your information in a structured and readable format.
- Right to Object: The right to object to the use of your information for specific purposes.
To exercise any of these rights, please contact our customer service team (see Section 10). We will generally aim to respond to your request within 30 business days.
To learn more about how we work to protect your information and our commitment to responsible service, you can read our Responsible Gaming Guidelines.
Protection of Minors
zet baj is an adults-only platform. All our services are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
An age verification process is carried out at the time of registration. If it comes to our attention that information belonging to a minor has been collected, that account will be closed immediately and the relevant information will be deleted.
If a parent or guardian suspects that a minor is using our platform, please notify our customer service team. We will take prompt action.
Policy Changes
zet baj reserves the right to amend this Privacy Policy at any time based on business changes, the addition of new services or legal requirements.
For significant changes, a notification will be sent to the registered email address or posted on the platform. The date of the latest update will always be shown at the top of this document. Continued use of the platform after any changes will be taken as acceptance of the new terms.
For answers to any questions about our policies or services, visit our FAQ section — detailed answers to many common questions are available there.
Contact
For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us through any of the following channels:
- Live Chat: Active 24/7 — support available in Bengali and English
- Email: [email protected]
Our customer service team is available seven days a week, twenty-four hours a day. We are ready to answer any questions you have in Bengali. To learn more about us, read our About Us page.
When contacting us by email, please write "Privacy Policy Request" in the subject line — this will help your message reach the right department faster.